Privacy Policy

We collect the following types of information to provide our AI-powered social media moderation services:

• Account Information: Facebook Page and Instagram account details (IDs, names, access tokens) only for pages you explicitly grant specific permission to when signing in with Facebook
• Social Media Content: Comments, posts, and related metadata from your authorized pages for AI analysis and moderation
• Brand Information: Brand profiles, voice guidelines, knowledge documents, and custom moderation rules you upload
• User Profile: Basic authentication information and account preferences
• Usage Data: Dashboard interactions, moderation decisions, and service usage analytics

Important: We only access and process data from Facebook Pages and Instagram accounts that you explicitly authorize during the sign-in process. We cannot access any pages or accounts you don't grant permission for.

We use your information to provide and improve our AI-powered moderation platform:

• Real-Time Moderation: Automatically analyze and classify comments using AI for potential deletion, response, or ignoring
• Brand-Aligned Responses: Generate personalized responses that match your brand voice and guidelines
• Webhook Processing: Monitor your authorized social media accounts in real-time for new comments and posts
• Dashboard Analytics: Provide insights into comment volumes, moderation statistics, and platform performance
• Account Management: Maintain your connected social media accounts and authentication tokens for authorized pages only
• Customer Support: Provide technical assistance and account-related communications

We respect your privacy and do not sell your personal data. We only share information in the following circumstances:

• Social Media Platforms: With Facebook/Meta APIs to perform moderation actions (hide/delete comments, post replies) on your behalf
• AI Service Providers: With third-party AI services for comment analysis and response generation (data is processed securely and not stored by providers)
• Authentication Services: With secure authentication providers for account management and login functionality
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with advance notice to users)

We implement comprehensive security measures to protect your data throughout our platform:

• Encrypted Transmission: All data is transmitted using SSL/TLS encryption
• Secure Database Storage: Data is stored in encrypted databases with strict access controls
• API Security: Social media tokens are encrypted and stored securely, with automatic token rotation
• Access Controls: Role-based access with multi-factor authentication for administrative functions
• Data Processing: AI processing occurs in secure environments with no permanent storage of sensitive content
• Monitoring: Continuous security monitoring and regular penetration testing
• Staff Training: Regular security training for all team members with access to user data

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

You have comprehensive control over your personal data and account:

• Self-Service Data Deletion: Delete your entire account and all associated data directly from your dashboard settings at any time
• Selective Data Management: Remove individual social media connections, brand profiles, or knowledge documents through the dashboard
• Access: View and download a copy of your personal data stored in our system
• Correction: Update or correct your brand profiles, moderation rules, and account information in real-time
• Processing Control: Enable or disable AI processing for specific pages or content types
• Consent Withdrawal: Disconnect social media accounts or withdraw consent for data processing at any time

Dashboard Control: Most data management actions can be performed directly through your dashboard without contacting support. For more complex requests or questions, please contact us using the information below.

We retain your data only as long as necessary to provide our services and comply with legal obligations:

• Active Account Data: Stored while your account is active and you continue using our services
• Comment Processing Data: Temporarily stored for AI analysis and then deleted within 90 days
• Account Deletion: When you delete your account through the dashboard, all personal data is permanently deleted
• Social Media Tokens: Access tokens are immediately revoked and deleted when you disconnect accounts
• Service Analytics: Basic usage statistics may be retained for service improvement (no personal data)
• Legal Retention: Certain information may be retained longer if required by law or for legitimate business purposes

Immediate Deletion: You can delete your account and all associated data instantly through your dashboard settings. This action is irreversible and will permanently remove all your brand profiles, moderation rules, and account history.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: